Policy
Trolling motors are warrantied for 1 year against manufacturing defects, however, abuse misuse improper handling wear and tear, water submersion, and excessive over loads to the trolling motor: are not warranted.
If statements or advice, technical or otherwise, are offered or given to Customer, such statements or advice will be deemed to be given as an accommodation to Customer and without charge. Small Outboard Engines shall have no responsibility or liability for the content or use of such statements or advice. Small Outboard Engines Technical support is provided by telephone and, therefore, extremely limited in scope which prevents us from the direct participation in the design of any customer products. We do not conduct product suitability studies or engineering reviews of products that we sell, nor for the final product that a Customer produces.
Customer Satisfaction Policy
We guarantee that the product that you receive will be the product that you ordered. If you are sent an incomplete or incorrect outboard, we will make sure that your order gets corrected with no additional charge to you. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation. Also, if a refund is due to you, all refunds will be done within 5-10 business days after the final decision of the disposition of your engine is made.
Once the merchandise leaves the warehouse, as long as the merchandise that you receive is the merchandise that you ordered, we have a 100% no return policy. If an order has been shipped and the buyer cancels, refuses, returns or exchanges their order; all freight to and from, including free shipping promotion costs, will be the sole responsibility of the purchaser and all freight costs will be deducted from any credit allotted to the buyer.
Any issues or problems that may arise once you receive the product are not grounds for return. Problems and issues are given consideration under the warranty of the product. We will at our cost rectify any issues relating to the trolling motor in question by complete replacement or repair. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation.
Shipping Policy
We want your trolling motor, motor mount, outriggers, etc., to be received in the same excellent condition in which it left the supplier's warehouse. Therefore, to avoid the possibility of any shipping damage occurring to your merchandise during transit, we do everything within our means to assure that your merchandise is properly inspected and securely packaged before it leaves the warehouse. Please note, no matter what is done to prepare the merchandise, there still is a slight chance of some shipping damage that might occur. Therefore, when you receive your package, look over the contents of the box carefully to make sure that there are no signs of damage to the contents before you sign for the motor.
If the Shipment Looks Good
If the Shipment Looks Questionable
In the Case of Shipping Damage, Please Do the Following Step
Contact us right away, so that we can take issue with the carrier and do whatever necessary to correct this matter expeditiously.
Type of Coverage
Special Insuring Conditions
This coverage insures against all risks of physical loss or damage from external causes during transit excluding improper packaging, inherent vice, losses due to delay or loss of market. This coverage excludes coverage for wear, tear and/or gradual deterioration, rust, oxidation, and/or discoloration. Also, excludes mechanical or electrical derangement unless caused by a peril insured against here-under. Warranted that the goods are accompanied with certification of repair or guarantee that they are repaired to a like new condition.
We know that a shipping claim can be an inconvenience for you and we want to express our appreciation in advance for your cooperation and patience. We hope that planning ahead and being prepared for the possibility of such incidents will result in a quicker, more customer friendly claim procedure.
Return Policy
Cancellation, Exchanges, Returns & Free Shipping Promotions
Cancellation
This section applies to all purchases that have been processed, not shipped, and have not yet been received by the purchaser. All purchase cancellations will require cancellation request in writing via email or fax. Any order for which the credit card of the purchaser has been charged (specifically at the point the Small Outboard Engines charge is settled - and regardless of when the charge actually posts to the purchasers account) is deemed to have been processed for purposes of this section and this website. If your purchase has already been processed, and was not shipped, a 3% credit card fee will be debited from your refund to cover banking transactions that are not within our control and are levied against your purchase from the processing credit company.
Please Note: Return authorization numbers are required for all returns.
Physical Limitation
You should first consider all of the circumstances related the handling, carrying, and transporting of an trolling motor and outriggers. The weight and carrying strength required in order to properly and successfully handle, carry and transport a trolling motor vary. The inability due of the lack of physical strength or capacity shall not constitute the waiver of any term, provision, or condition identified herein, nor shall it be cause for return or exchange of a trolling motor, trolling motor kit or outriggers.
General Policies
Our goal is to provide exceptional service to all of our customers. Cancellation, Exchange, Return & Free Shipping Promotion Policy covers two different sets of circumstances and provides two different sets of solutions: "A" and "B" as stated below.
A. For the following situations at the time the customer receives the product(s):
The item(s) must be returned to the shipper (seller) in brand new, unused condition in the original shipping packaging and with all parts, accessories, manuals, and blank coupons and/or warranty cards included. Either the customer will be reimbursed for return shipping costs, or there will be no shipping cost to the customer for these returns.
Only if the item(s) are returned as described in (a) above, the customer has the option of asking for a complete refund, including the cost of the item(s) and the shipping costs. No restocking fees will be charged to the customer in these cases.
B. For the following situations at the time or after the time the customer receives the product(s):
The following options are available to the customer
- The item(s) may be kept by the customer, as ordered and delivered.
- Only within the first 7 days after the item(s) are shipped to the customer, the item(s) may be returned to the shipper for a refund, if, and only if all of the following four (4) points are fully met. Otherwise, no refund will be given:
Please Note:
In policy Option B above, there is NO provision offered for a refund of the customer's money for original shipping.
Required Steps for Returns
If your situation qualifies you to return one or more items as defined within solution "A" or "B" as described above, you may return the item(s) you received by following the steps outlines below. Please remember that after first 14 days from the date that the item(s) were shipped to you, [not the date you received the item(s)] you lose the ability to return the item(s).
A Return Authorization Number (as explained below) is required before you can return any item. To receive a Return Authorization Number, you must contact Small Outboard Engines by phone or email.
Without a Return Authorization Number, we cannot accept and process any return. When requesting this Return Authorization Number by email, you must include the following information in your email:
Once you have Return Authorization Number, follow these steps in shipping an item back as a return.
Limitation Of Liability
Small Outboard Engines, shall not be held liable for any special or consequential damages without limit, whether pecuniary or otherwise, that result from the use of, or the inability to use, the material on this website or the performance of the products, even if Small Outboard Engines has been advised of the possibility of such damages.
You will receive an email confirming credit when it has been issued. This process can take up to 30 business days from the date the products are received at the warehouse.
Problems With Your Order
Our Policy is Simple: You, the customer, always come first. If you have any problem or a question about your order, please contact Small Outboard Engines at their customer service email address. Please be sure to include your full name, address and order number in your email so that your order can be properly identified and any problem or question quickly resolved. You may also call Small Outboard Engines Customer Service Center at (727) 501-3116.
Trolling motors are warrantied for 1 year against manufacturing defects, however, abuse misuse improper handling wear and tear, water submersion, and excessive over loads to the trolling motor: are not warranted.
If statements or advice, technical or otherwise, are offered or given to Customer, such statements or advice will be deemed to be given as an accommodation to Customer and without charge. Small Outboard Engines shall have no responsibility or liability for the content or use of such statements or advice. Small Outboard Engines Technical support is provided by telephone and, therefore, extremely limited in scope which prevents us from the direct participation in the design of any customer products. We do not conduct product suitability studies or engineering reviews of products that we sell, nor for the final product that a Customer produces.
Customer Satisfaction Policy
We guarantee that the product that you receive will be the product that you ordered. If you are sent an incomplete or incorrect outboard, we will make sure that your order gets corrected with no additional charge to you. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation. Also, if a refund is due to you, all refunds will be done within 5-10 business days after the final decision of the disposition of your engine is made.
Once the merchandise leaves the warehouse, as long as the merchandise that you receive is the merchandise that you ordered, we have a 100% no return policy. If an order has been shipped and the buyer cancels, refuses, returns or exchanges their order; all freight to and from, including free shipping promotion costs, will be the sole responsibility of the purchaser and all freight costs will be deducted from any credit allotted to the buyer.
Any issues or problems that may arise once you receive the product are not grounds for return. Problems and issues are given consideration under the warranty of the product. We will at our cost rectify any issues relating to the trolling motor in question by complete replacement or repair. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation.
Shipping Policy
We want your trolling motor, motor mount, outriggers, etc., to be received in the same excellent condition in which it left the supplier's warehouse. Therefore, to avoid the possibility of any shipping damage occurring to your merchandise during transit, we do everything within our means to assure that your merchandise is properly inspected and securely packaged before it leaves the warehouse. Please note, no matter what is done to prepare the merchandise, there still is a slight chance of some shipping damage that might occur. Therefore, when you receive your package, look over the contents of the box carefully to make sure that there are no signs of damage to the contents before you sign for the motor.
If the Shipment Looks Good
- Sign where the driver shows you to sign.
If the Shipment Looks Questionable
- If there is obvious damage to the product that you believe may have occurred in transit please note it very specifically on the paper that the driver gives you before you sign it.
- Once you have made clear notes on the driver's paperwork that the motor did arrive damaged you can sign the paperwork and the driver is free to go.
In the Case of Shipping Damage, Please Do the Following Step
Contact us right away, so that we can take issue with the carrier and do whatever necessary to correct this matter expeditiously.
Type of Coverage
- All Risk & War Risk (Coverage is extended to include risks of war, strikes, riots, and civil commotions.)
- Line haul Deductible:
- 3% of insured value, minimum $100.00
- Distribution Deductible: $100.00
Special Insuring Conditions
This coverage insures against all risks of physical loss or damage from external causes during transit excluding improper packaging, inherent vice, losses due to delay or loss of market. This coverage excludes coverage for wear, tear and/or gradual deterioration, rust, oxidation, and/or discoloration. Also, excludes mechanical or electrical derangement unless caused by a peril insured against here-under. Warranted that the goods are accompanied with certification of repair or guarantee that they are repaired to a like new condition.
We know that a shipping claim can be an inconvenience for you and we want to express our appreciation in advance for your cooperation and patience. We hope that planning ahead and being prepared for the possibility of such incidents will result in a quicker, more customer friendly claim procedure.
Return Policy
Cancellation, Exchanges, Returns & Free Shipping Promotions
Cancellation
This section applies to all purchases that have been processed, not shipped, and have not yet been received by the purchaser. All purchase cancellations will require cancellation request in writing via email or fax. Any order for which the credit card of the purchaser has been charged (specifically at the point the Small Outboard Engines charge is settled - and regardless of when the charge actually posts to the purchasers account) is deemed to have been processed for purposes of this section and this website. If your purchase has already been processed, and was not shipped, a 3% credit card fee will be debited from your refund to cover banking transactions that are not within our control and are levied against your purchase from the processing credit company.
Please Note: Return authorization numbers are required for all returns.
- No returns will be accepted except for damaged or defective merchandise. Contact Small Outboard Engines within 7 days of delivery to request return authorization.
- Defective merchandise may be returned only for replacement or repair with a return authorization number.
Physical Limitation
You should first consider all of the circumstances related the handling, carrying, and transporting of an trolling motor and outriggers. The weight and carrying strength required in order to properly and successfully handle, carry and transport a trolling motor vary. The inability due of the lack of physical strength or capacity shall not constitute the waiver of any term, provision, or condition identified herein, nor shall it be cause for return or exchange of a trolling motor, trolling motor kit or outriggers.
General Policies
Our goal is to provide exceptional service to all of our customers. Cancellation, Exchange, Return & Free Shipping Promotion Policy covers two different sets of circumstances and provides two different sets of solutions: "A" and "B" as stated below.
A. For the following situations at the time the customer receives the product(s):
- The product was received in defective or damaged condition
- An error was made by the shipper (seller) by shipping the wrong item(s)
The item(s) must be returned to the shipper (seller) in brand new, unused condition in the original shipping packaging and with all parts, accessories, manuals, and blank coupons and/or warranty cards included. Either the customer will be reimbursed for return shipping costs, or there will be no shipping cost to the customer for these returns.
Only if the item(s) are returned as described in (a) above, the customer has the option of asking for a complete refund, including the cost of the item(s) and the shipping costs. No restocking fees will be charged to the customer in these cases.
B. For the following situations at the time or after the time the customer receives the product(s):
- The customer decides that he/she no longer wants the item(s) for any reason (does not like item(s), ordered wrong item(s), etc.)
- The customer placed the order incorrectly online.
- The customer ordered an item(s) and then finds a better price and want to return the item(s) to Small Outboard Engines.
The following options are available to the customer
- The item(s) may be kept by the customer, as ordered and delivered.
- Only within the first 7 days after the item(s) are shipped to the customer, the item(s) may be returned to the shipper for a refund, if, and only if all of the following four (4) points are fully met. Otherwise, no refund will be given:
- The customer pays the full shipping costs: both for returning the unwanted item(s) and the shipping cost for the shipping of the replacement item(s). You (buyer) will be provided with an exchange/return authorization number that must accompany the return. If an order has been shipped and the buyer cancels, refuses, returns or exchanges their order, all freight to and from, including free shipping promotion costs, will be the sole responsibility of the purchaser (buyer) and all freight costs will be deducted from any credit allotted to the buyer.
- The customer pays 25% restocking fees required by the distributor(s)/manufacturer(s) involved in order to cover all handling fees of restocking, packaging, re-boxing, and resubmitting documentation certification.
- If there are additional product costs associated with the customer changing the original order, the customer will pay all those additional costs.
- The item(s) must be returned in unused, completely new condition, in the original packaging and shipping materials, and with all manuals, warranty cards, instructions, parts, and accessories included.
Please Note:
In policy Option B above, there is NO provision offered for a refund of the customer's money for original shipping.
Required Steps for Returns
If your situation qualifies you to return one or more items as defined within solution "A" or "B" as described above, you may return the item(s) you received by following the steps outlines below. Please remember that after first 14 days from the date that the item(s) were shipped to you, [not the date you received the item(s)] you lose the ability to return the item(s).
A Return Authorization Number (as explained below) is required before you can return any item. To receive a Return Authorization Number, you must contact Small Outboard Engines by phone or email.
Without a Return Authorization Number, we cannot accept and process any return. When requesting this Return Authorization Number by email, you must include the following information in your email:
- Your name (first and last)
- Your phone number (including area code)
- Detailed product description(s) and/or SKU number(s)
- Reason for return (defective, shipping error, etc.)
Once you have Return Authorization Number, follow these steps in shipping an item back as a return.
- Products must be received by the warehouse within two weeks of receiving the Return Authorization Number. After two weeks, returns will not be accepted.
- You must include a copy of the original packing slip with a note indicating the Return Authorization Number and the reason for the return.
- The product must be repacked into its original packing, including the original packing slip.
- The product must be shipped back to the address given by the returns department. The return authorization must be written on the outside of the shipping box (not the product box).
- You must use a method of shipping that can be tracked, such as UPS or insured Parcel Post. This is important to ensure arrival at the facility from where it was shipped.
- Return tracking number, date, and shipping method must be emailed along with the Return Authorization Number and order number.
Limitation Of Liability
Small Outboard Engines, shall not be held liable for any special or consequential damages without limit, whether pecuniary or otherwise, that result from the use of, or the inability to use, the material on this website or the performance of the products, even if Small Outboard Engines has been advised of the possibility of such damages.
You will receive an email confirming credit when it has been issued. This process can take up to 30 business days from the date the products are received at the warehouse.
Problems With Your Order
Our Policy is Simple: You, the customer, always come first. If you have any problem or a question about your order, please contact Small Outboard Engines at their customer service email address. Please be sure to include your full name, address and order number in your email so that your order can be properly identified and any problem or question quickly resolved. You may also call Small Outboard Engines Customer Service Center at (727) 501-3116.
