Complete Outboard "Policies"

 

Engine Preparation Information:

 

When a motor is prepared for shipment it will quite often be drained of fluids for the sake of transportation. THEREFORE, it is your responsibility to make sure that the engine is properly lubricated both before the initial use of the motor and prior to each subsequent use. Failure to keep the motor properly lubricated, or "lack of lubrication" will void all warranty remaining on the motor.

 

Cancellation and Return Policy:

 

You have the right to cancel your order any time before the motor leaves the warehouse to you. However, we do have a 5% cancellation fee that goes into effect immediately after you place your order. This fee is due to the various costs that we incur in processing and preparing your motor for shipment. If you cancel any time between the time that you pay for your order and when the motor ships, you will be refunded the total amount paid less the 5% fee.

 

Once the motor leaves the warehouse, as long as the motor that you receive is the motor that you ordered, we have a 100% no return policy. Any issues or problems that may arise once you receive the product are not grounds for return. Problems and issues are given consideration under the warranty of the product. We will  at our cost rectify any issues relating to the outboard engine in question by complete replacement or repair. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation.

 

Engine Selection Policy:

 

We can help educate you on some of the basic differences between the motors that we have for sale, but we will not be responsible for telling you exactly which motor you are going to need for your boat.   We would expect you, as our customer, to take into consideration the legal horsepower limitation on the boat, physical dimensions and weight of the motor, shaft size required, propeller type required, and any other options that you may need such as electric start.  Once you have a basic idea of what you need with regard to these previously mentioned engine characteristics we can help you determine which one of our motors will best suit your needs.  Neither IHSO, Inc., nor our vendors shall be responsible for any mistakes made by you with regard to the engine characteristics that you are looking for and the engine you select.  This includes, but is not limited to the above-mentioned characteristics.

 

Warranty Policy:

 

Outboard Motors are have a 1 year warranty against manufacturing defects, however, abuse misuse improper handling, wear and tear, excessive over loads on the engine or improper gas/oil mixture will Void Warranty.
 
Please Note:   
 
There is NO provision offered for a refund of the customer's money for original shipping.
 
Customer Satisfaction Policy:
 

We guarantee that the product that you receive will be the product that you ordered. If you are sent an incomplete or incorrect outboard, we will make sure that your order gets corrected with no additional charge to you. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation. Also, if IHSO, inc. decides that a refund is due to you, all refunds will be done within 5-10 business days after the final decision of the disposition of your engine is made.

 

Shipping Policy:

 

We want your motor to be received in the same excellent condition in which it left the supplier's warehouse. Therefore, to avoid the possibility of any shipping damage occurring to your motor during transit,  we do everything within our means to assure that your motor is properly inspected and securely packaged before it leaves the warehouse. Please note, no matter what is done to prepare the motor there still is a slight chance of some shipping damage that might occur. Therefore, when you receive your package, look over the contents of the box carefully to make sure that there are no signs of damage to the contents before you sign for the motor.

 

Have the driver wait for a few minutes while you open the box and inspect the motor for shipping damage. Make sure you note on the driver's paperwork any (additional…take out) damage that you find on the motor itself during your inspection. 
 
If the shipment looks good:
 
Sign on the paper where the driver shows you to sign

 

If the shipment looks questionable:
 
If there is obvious damage to the product that you believe may have occurred in transit please note it very specifically on the paper that the driver gives you before you sign it.
 
Once you have made clear notes on the driver's paperwork that the motor did arrive damaged you can sign the paperwork and the driver is free to go.
 
At this point please refer to "Filing a Claim" in this document.
 
Filing A Claim:   In the case of shipping damage please do the following step:
  • Contact us right away so that we can take issue with the carrier and do whatever necessary to correct this matter expeditiously.

Type of Coverage:

  • All Risk & War Risk (Coverage is extended to include risks of war, strikes, riots, and civil commotions.)
  • Line Haul Deductible:
  • 3% of Insured Value, Minimum $100.00
  • Distribution Deductible: $100.00
 Special Insuring Conditions:
 

This coverage insures against all risks of physical loss or damage from external causes during transit excluding improper packaging, inherent vice, losses due to delay or loss of market, and temperature or atmospheric pressure changes. This coverage excludes coverage for wear, tear and/or gradual deterioration, rust, oxidation, and/or discoloration. Also, excludes mechanical or electrical derangement unless caused by a peril insured against hereunder. Warranted that the goods are accompanied with certification of repair or guarantee that they are repaired to a like new condition.

We know that a shipping claim can be an inconvenience for you and we want to express our appreciation in advance for your cooperation and patience. We hope that planning ahead and being prepared for the possibility of such incidents will result in a quicker, more customer friendly claim procedure.

  

Product Return Policy
 
 
Product Specific Policies
 
Products in this context means: Accessories, soft goods, engine parts, inflatable boats, marine oils and products.
 
Excluded from this Product return policy are the following:
 
     - Outboard engines
 
     - Outboard Trolling Motors
 
     - Electric Trolling Motors
 
The following products return policies are exceptions to the standard return policy. Return authorization numbers are required for all returns.
 
No returns will be accepted except for damaged or defective merchandise. Contact IHSO, Inc. within 7 days of delivery to request return authorization.
 
Defective merchandise may be returned, but only with a return authorization number.

 
 
 
Can I Order By Mail?
 
Simply, fill out all the information fields on the order page and then print the page and mail it to the address below. For fastest shipment, include your credit card information (full name, credit card number, expiration date and three or four digit security code). You can also send a cashier's check or money order. Orders placed with a personal check will not ship until the check has cleared, which may takes up to two weeks.
 
Send Orders by mail to:
 
Island Hopper Inc.
330 13th Avenue South
St. Petersburg, Florida 33701

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